iTunes 7
I downloaded iTunes 7 from whilst I was checking for updates from within iTunes 6.
When I tried installing version 7 it comes back with an error during the installation process saying:
The older version of QuickTime cannot be removed. Plese contact your technical support group.
The installation of QuickTime did not complete successfully. iTunes requires QuickTime.
The version of QuickTime that I had was QuickTime 7.0.4. Therefore, I downloaded the latest standalone version of Quicktime, QuickTime 7.1. However, during that installation procedure it comes up with a message 'Cannot find QuickTime.msi'.
As I was unable to install QuickTime 7.1; I tried to uninstall QuickTime 7.0.4 the uninstallation screen just flashed by. I tried to manually uninstall QuickTime 7.0.4 by searching for 'quicktime' and deleteing everything and deleting all the QuickTime related registry keys. I also tried to go into safemode and attempt to delete QuickTime 7.0.4, but had no positive effect at all.
The workaround was found by this useful little app calles Windows Installer CleanUp Utility. I installed it and ran it and it presented me with a list of programs with setup info left on my computer. I selected QuickTime 7.0.4 and it removed all the installation info related to it.
This allowed me to install Quicktime 7.1 and followed by iTunes 7 without any issues.
posted by kipper at 7:48 AM
3 Comments:
Thank you so much for taking the time to give such a clearly detailed description of your problem and solution. It solved a very vexing issue for me.
Thanks as well, over one year later, for solving this perplexing issue. I spent over 5 hours on Christmas Day trying to upgrade iTunes so my 9 year old could use his new iPod! iTunes version 6 did not recognize the iPod; version 7.3 installation would not install Quicktime; I tried uninstalling the old Quicktime and iTunes before upgrading, but that didn't work! Over and over, cussin' in between, trying to download each separately but no option to get iTunes without Quicktime bundled in. Then I found the Windows Install Cleanup tool from Microsoft applet you suggested. You solved this one just when I was ready to take an axe to the machine; the solution really does work for sure folks. The sad thing is that the EULA from Apple is VERY scary. Read it. They force you to allow them access to "monitor" your activities! Scary Big Brother, but there was no selection to opt out without being denied iTunes install, and return the iPod to Apple! Crazy... Read those "Terms of Use" carefully. Thank God for firewalls, anyway ;)
Great tool, except that Windows Install Cleanup also hoses many other programs, including MS Outlook, Safari for Windows, ITunes (It completely fudged it on my machine) and Apple software update.
Beware of this software.
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