Outlook 2003 Disconnected
A remote user had reported that she was getting Disconnected displayed on the bottom right corner of her Outlook 2003 Client, preventing the user from accessing her e-mails.
Strangely enough all seemed fine, in terms of connectivity and access and no software or hardware changes had been made to the computer.
Tried to log as with another user credentials on the computer in question and there were no problems with Outlook. To eliminate any uncertainty I reinstalled Outlook 2000 and recreated the mail settings. However, the user was still getting the same issue with Outlook 2003.
The problem was strange in the sense that all other users seemed to be able to connect without any problems and using another users credentials on the PC in question also seemed to work. Although the user was also unable to access her e-mail when attempted to log on other computers. This indicated that the problem was with the mailbox of the user.
The Solution:
On the Exchange Server, go to services and restart (or stop and then restart) a service with the name of 'Exchange Information Service'. MS Exchange will restart all the dependents including the stores. This will make everyone's email to drop out, whilst the service restarts, and coming back within a couple of minutes.
Users do not necessarily have to close Outlook as it will reconnect when the service restarts. But its always good practice to inform the users to close and come out of Outlook for 5 minutes, to minimise any loss or potential issues.
Strangely enough all seemed fine, in terms of connectivity and access and no software or hardware changes had been made to the computer.
Tried to log as with another user credentials on the computer in question and there were no problems with Outlook. To eliminate any uncertainty I reinstalled Outlook 2000 and recreated the mail settings. However, the user was still getting the same issue with Outlook 2003.
The problem was strange in the sense that all other users seemed to be able to connect without any problems and using another users credentials on the PC in question also seemed to work. Although the user was also unable to access her e-mail when attempted to log on other computers. This indicated that the problem was with the mailbox of the user.
The Solution:
On the Exchange Server, go to services and restart (or stop and then restart) a service with the name of 'Exchange Information Service'. MS Exchange will restart all the dependents including the stores. This will make everyone's email to drop out, whilst the service restarts, and coming back within a couple of minutes.
Users do not necessarily have to close Outlook as it will reconnect when the service restarts. But its always good practice to inform the users to close and come out of Outlook for 5 minutes, to minimise any loss or potential issues.
posted by kipper at 12:38 PM
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